The black book of outsourcing datamonitor reports

A brief history of the twentyfirst century by thomas l. In a few days, the black book of outsourcing will release its annual ranking of the most dangerous outsourcing spots around the globe, as perceived by outsourcing buyers and corporate development leaders. You know, the black book of outsourcing is an authoritative and engrossing story of how outsourcing should and does work. Outsourcing recognized for excellence the black book of outsourcing, datamonitor interbrand loatok singtel top 50 teleservices agencies customer interaction solutions magazine 2011 top smo service provider x toshiba s listemes enterprise asia services of 2015 comparakeet infor micro topseos top 10 in best lead generation 2016, 2015. The research, which also recognizes the most reliable offshore outsourcing hot spots, is chock full of changes in the rankings. The black book of outsourcing ebook by douglas brown. Seven new coronavirus cases reported in karnataka, tally rises to 214. The datamonitor black book of outsourcing is released post the black book research undertaking an annual survey into organizations satisfaction with their outsourcing service providers. To see recent content from the datamonitor suite of databases, visit any one of their publisher pages on the alacra store listed below. Companies flock to outsourcing consultants as worlds. The datamonitor black book of outsourcing is released post the black.

Datamonitor s subsidiary, the black book of outsourcing, is a highly recognised unbiased source of crucial outsourcing information and the best practices. Read thought leadership posts from our leadership and industry experts along with press releases on product updates. Revised for 2009 and beyond, the black book of outsourcing is a comprehensive guide and directory for the evolving field. Companies flock to outsourcing consultants as worlds economy spirals, reports black books top advisors 2009 survey share article clients attempt to unjam global indecision is reflected in 90% of fortune 2000 planned use of outsourcing advisement services in 2009, only second in new consulting prioritization behind audit and compliance. Aon, announced today it was ranked as the clear leader in hr outsourcing hro, according to datamonitor s 2010 black book of outsourcing. Market research reports datamonitors subsidiary, the black book of outsourcing, is a highly recognised unbiased source of crucial outsourcing information and the best practices. Nothing personal sitel, but a black book award is a. Their products are particularly designed to accumulate customer satisfaction ratings from receivers of outsourcing services the world over. Cmo axis is a nasscom emerge 50 company, boiindia sme100 award, tie startup of the year and listed as top smo in datamonitor s black book of outsourcing. Karachi, pakistan, medellin, colombia, and juarez, mexico will top the black book of outsourcings 2010 list of the most dangerous cities for.

In 2009, the study of black book of outsourcing 11. The black book survey system was devised to crowdsource feedback on key performance indicators of vendors and celebrated research reports soon included the best managed international outsourcing companies annually covered by the wall street journal and the most dangerous offshore outsourcing destinations covered by cio magazine. List of books and articles about outsourcing online. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. In the black book of outsourcing, outsourcing gurus doug brown and scott wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions. Niit technologies receives top honors again in the travel. Sep 09, 2009 top bpo vendors drive transformation in postrecession brokerage firms, reports black book research share article business process outsourcing is creating value today on wall street by means of transforming brokerage organizations into a focused, responsive, variable and resilient businesses, confirmed in the industrys largest user poll. Aon hewitt ranked number one in 10 of 11 categories in the. The article also quotes datamonitor research director eamonn kennedy, who led the 2010 survey. More than 24,000 global responses from various outsourcing users were analyzed to determine the bestinclass outsourcing vendors. Top ap outsourcing vendors outsourcing accounts payable.

Aon plc aon hewitt ranked number one in 10 of 11 categories. The strategic vision behind datamonitor s acquisition of the black book of outsourcing in mid 2009 is to create a worldclass outsourcing research business that brings together the following. Jan 18, 2011 the 2010 black book of outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. Join thousands of satisfied visitors who discovered hr outsource companies, offshore outsourcing company and outsourcing service.

Black books independent industry benchmark studies, innovative data and analytics provide buyers and consumers with impartial insights, and help vendor companies improve quality, engagement and business performance. Valuable governance checklists, offshoring insights, best practices and oneofkind resources are featured in this bible of the outsourcing. Top bpo vendors drive transformation in postrecession brokerage firms, reports black book research share article business process outsourcing is creating value today on wall street by means of transforming brokerage organizations into a focused, responsive, variable and resilient businesses, confirmed in the industrys largest user poll. An update of the popular guide was published in 2008. Jan 18, 2010 as ceo of the datamonitor group, i wanted to address some of the points raised in the article. The 2010 black book of outsourcing survey captures customer. Horses for sources is the widelyacclaimed blog for all issues outsourcing, globalization, offshoring and shared services, hosted by industry analyst phil fersht, one of the bestrecognized authorities on outsourcing and shared services strategy formulation. The black book of outsourcing was acquired by datamonitor, a london based market research firm in 2009 to usher in a full sourcing product set of resources for users, investors. A recent post, and some back and forth commentary, about the controversial black book on outsourcing triggered this long letter from the ceo at datamonitor mark meek, submitted a few minutes ago.

Valuable governance checklists, offshoring insights, best practices and oneofkind resources are featured in this bible of the outsourcing industry. The study carried out by the black book of outsourcing which was acquired by business research firm datamonitor group a year ago has represented all outsourcing fields including it, kpo, lpo. The black book of outsourcing 2009 also backs the offshore and outsourcing industrys confidence, as more than half of survey respondents expect spending on outsourcing services to return to pre. It is the contracting out of functions, tasks, or services by an organization and can often involve replacing a core workforce with parttime or contract workers who receive fewer benefits. Pdf outsourcing the business services researchgate. Auto market trends resources and insights from black book. Contact black book for 2020 report updates or order through research store. As ceo of the datamonitor group, i wanted to address some of the points raised in the article. Api outsourcing has been selected by the black book of outsourcing annual survey and resource as one of the top outsourcing companies within the ap industry.

Popular outsourcing books meet your next favorite book. The video game industry is riding the outsourcing wave. Jan 11, 2010 as ceo of the datamonitor group, i wanted to address some of the points raised in the article. In a few days, the black book of outsourcing will release its annual ranking of the most dangerous outsourcing spots around the. Taking the industry lead with powerful market insights and. Outsourcing recognized for excellence the black book of outsourcing, datamonitor interbrand loatok singtel top 50 teleservices agencies customer interaction solutions magazine 2011 top smo service provider x toshiba s listemes enterprise asia services of 2015 comparakeet infor micro topseos top 10 in best lead generation 2016, 2015 topseos tata. These research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 24,000 respondents. The authors draw on macroeconomic data and industry reports, and link them to the nonownership. Cmo axis is a member and strategic communication partner for tie, bangalore.

Health it outsourcing on the rise, black book survey shows. Niit technologies receives top honors again in the travel industry. Black book market research black book market research. Read the black book of outsourcing how to manage the changes, challenges, and opportunities by douglas brown available from rakuten kobo. Findings from the annual survey are presented in reports that investigate outsourcing markets by industry, geography and service domain. Hcl ranked 1 in traditional it outsourcing hcl technologies. Black book, also known as black book market research, is a tampa, florida technology and. The 2010 black book of outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. However, this particular book was from the 2005 edition and therefore a lot of things had changed in the fast moving world of outsourcing, including the list of suppliers and advisers that the book boasts of. May, 2010 the datamonitor black book of outsourcing is released post the black book research undertaking an annual survey into organizations satisfaction with their outsourcing service providers. Cmo axis listed among top global smo vendors by datamonitor s black book of outsourcing cmo axis bags boiindia sme100 award.

The black book of outsourcing by douglas brown overdrive. In may 2005, brownwilson partners doug brown and scott wilson coauthored the black book of outsourcing. The act of outsourcing transforms the fundamental nature of the. Doug brown and scott wilson coauthored the black book of outsourcing. Auto market trends, insights, and more from black book. Black book issues annual rankings of client experience, brand loyalty, and satisfaction for a variety of technology and managed services fields, including electronic health records, health information exchanges, banking, insurance, education, outsourcing, and government. Api outsourcing industry leader api outsourcing has been selected by the black book of outsourcing annual survey and resource as one of the top outsourcing companies within the ap industry. First and foremost, reports black book, outsourcing advisors are being engaged to dismantle the current decision making gridlock. Learn from industry experts with reports, white papers, and articles.

Black book s independent industry benchmark studies, innovative data and analytics provide buyers and consumers with impartial insights, and help vendor companies improve quality, engagement and business performance. We recommend this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry. Jun 02, 2014 the book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. Aon hewitt ranked number one in 10 of 11 categories in the black book of outsourcing datamonitor reports on the state of the global human resources outsourcing. Aon hewitt ranked number one in 10 of 11 categories in the black book of outsourcing datamonitor reports on the state of the global human resources outsourcing industry for 2010. The black book of outsourcing is the worlds bestselling manual on outsourcing management and decision making wiley publishers available in over ten languages. After selling the assets of brownwilson group to datamonitor uk, served as datamonitors corporate leader of sourcing, outsourcing, offshoring, technology and.

Doug brown founder and president black book research. Awards for cmo axis nasscom emerge 50 company 2010 top. May 02, 2005 you know, the black book of outsourcing is an authoritative and engrossing story of how outsourcing should and does work. Davids take on goliaths in offshoring times of india. Jun 10, 2009 the black book of outsourcing is an annual, independent, non biased ranking of outsourcing vendors by users, clients and analysts that ranks global software companies. The black book of outsourcing, acquired last year by datamonitor group, a leading business research firm, revamped and further professionalized the survey methodology this year. The impact of client satisfaction on successful outsourcing relationships continues to manifest as the industry evolves, and hcls ranking as the highest rated outsourcing vendor globally for 2009 is a testament to the firms excellence for superior client service delivery regardless of product. Datamonitor ceo responds to recent nearshore americas.

Nothing personal sitel, but a black book award is a black. Nov 24, 2015 black book finds that health it outsourcing is a growing trend with the increase of ehr incentive programs, icd10, feeforservice payment, and other it needs. Outsourcing is used by businesses to realize cost savings and increase flexibility. Jeff howard tells us why everybody needs datamonitor, even. Revised for 2009 and beyond, the black book of outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. In a few days, the black book of outsourcing will release its annual ranking of the most dangerous outsourcing spots around the globe, as perceived by outsourcing. Amba research ranks among top 3 kpos in the world the. Reports analyst sitel philippines 71287 at sitel philippines corporation in philippines national capital reg pioneer mandaluyong. Their products are particularly designed to accumulate customer satisfaction ratings from. By 2022, average hospital costs must be reduced by 24% to. Karachi, pakistan, medellin, colombia, and juarez, mexico will top the black book of outsourcing s 2010 list of the most dangerous cities for offshoring when its released later this month. Black book finds that health it outsourcing is a growing trend with the increase of ehr incentive programs, icd10, feeforservice payment, and other it needs. Key issues being discussed are centered on how enteprises can drive innovation through sourcing and. Aon, announced today it was ranked as the clear leader in hr outsourcing hro, according to datamonitors 2010 black book of outsourcing.